Information Technology Specialist II
Bio: Derek is responsible for all aspects of computer technical support for Diversity Education. Mr. Wallace arrived to Diversity Education in November of 2014. Derek brings 10+ years’ experience from numerous departments on Central WSU campus following his undergraduate studies at WSU Pullman. Derek specializes in: • General computing knowledge • Troubleshooting of computer problems • Configuration of computer systems/devices • Mapping IT to Business needs • Delivering value to users/stakeholders from IT related services Derek prides himself on his customer service skills. He strives to maintain healthy relationships with his customers/users and business contacts to solve complex problems in the computer world.